HR & Benefits Advisor II

Automatic Data Processing, Inc.; El Paso (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

ADP, Inc. seeks a MyLife Advisor to provide Tier 1 support on benefits, payroll, HR, and related topics. You will respond to inquiries from clients’ employees and third parties, building trusted relationships while maintaining ADP’s high service standards.

In this role you’ll receive comprehensive training, aim to handle increasingly complex calls, and potentially back up the Manager/Team Lead as you grow. A team-oriented, metrics-driven environment awaits with opportunities for advancement.

Qualifications

• Minimum of a High School diploma or GED.
• 1–3 years of client service experience, preferably in a contact center.
• Military experience welcomed and valued.

Responsibilities

• Provide Tier 1 support and respond to questions from clients’ employees and third parties about benefits, payroll, HR, 401k, risk, workers’ comp, e-TIME, and more.
• Build relationships with ADP partners across Payroll, HR, Benefits, and with third-party vendors to resolve issues quickly and accurately.
• Receive training on standard payroll, benefits, and HR questions and grow into more independent, complex calls; may back up the Manager/Team Lead at senior levels.

Skills

Customer service

Communication

Education

High School Diploma / GED

Job description

ADP, Inc. seeks a MyLife Advisor to provide Tier 1 support on benefits, payroll, HR, and related topics. You will respond to inquiries from clients’ employees and third parties, building trusted relationships while maintaining ADP’s high service standards.

In this role you’ll receive comprehensive training, aim to handle increasingly complex calls, and potentially back up the Manager/Team Lead as you grow. A team-oriented, metrics-driven environment awaits with opportunities for advancement.