HR Advisor

Lancesoft; Tampa (FL); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

The HR Advisor position at Lancesoft is based in Tampa, FL with 50% onsite after a 3-month period. Initial training requires onsite presence Monday through Thursday for the first three months, followed by a 50% onsite schedule.

The role supports front office HR services, guiding employees and managers through HR inquiries, and providing policy and process advice across payroll, performance, and employee relations. Strong customer service and HR system experience are essential.

Formación

• 2+ years of human resources operational experience at generalist level.
• General knowledge of HR policies, processes and Regional Employment Laws.
• Experience in a fast-moving, complex environment.
• Practical operational HR processes experience (hire, payroll, rewards, performance, employee relations).
• Ability to present written or verbal, complex information clearly to stakeholders.
• Highly computer literate with knowledge of HR systems.
• Language requirements beyond English: Spanish, Portuguese or French preferred.

Responsabilidades

• Provide front office HR services and professional support to the business and Employees.
• Consult on inquiries, work through options with the customer, and coach through resolution.
• Guide employees and managers on workforce management, payroll, performance, employee relations and total rewards processes.
• Provide policy and process advice, ensure alignment with regional/global HR policies.
• Collaborate with HR teams to improve resources, tools and knowledge bases.

Conocimientos

Customer service

HR experience

Large company experience

Educación

Bachelor's degree

Associate's degree

Herramientas

Workday

ServiceNow

Descripción del empleo

Job Title

HR Advisor

Location

50% onsite in Tampa, FL 33607 AFTER 3 months. For the first 3 months of training the candidate must be onsite from Monday to Thursday.

Duration

12 Months

Hours

Mon-Fri 8am-5pm

Qualifications

2+ years with the following:

• Great Customer Service skills
• Experience in Human Resources
• Experience in Workday and Service Now
• Experience with a large size company (volume)
• Bachelor s degree preferred.
• Associate's degree with experience will be considered.

Summary

The People Services HR Advisor (HRA) is a member of the Human Resources organization and is the primary contact, after the company website, for our workforce, providing front office HR services and professional support to the business and our Employees. The HR Advisor Consults regarding the inquiry, works through options with the customer, and coaches through resolution. Uses discretion, sound judgement and makes decisions as appropriate in order to determine the best method of resolution. Provides employees and managers with guidance and support for workforce management, payroll, performance management, employee relations, total rewards programs, employee life cycle transaction activities and systems, and other HR processes and policy advice.

Responsibilities

Where Direct Access information was not sufficient, the HR Advisors provide the workforce with responses related their HR inquiry or guide them regarding the necessary HR transactions. Perform intake of HR inquiries via multiple channels including case systems, chat or telephony (for urgent matters). Use discretion and sound judgement to select the best method of resolution. Provide employees, managers, and HRBPs with policy and process advice, (i.E. Ways of working, small org design, etc.), work through options with the customer, and coach through resolution. Guide employees and managers to available resources relevant to the Region and any applicable Global policies (i.E. Toolkits, SOPs, process details or training materials) as appropriate, providing detailed explanation when necessary. Directly participate in enhancement and improvement of the company website content/FAQs and Local Work Instructions (LWIs) based on the feedback received via case resolution in collaboration with functional teams, COE or HRBPs Provide high touch customer service that meets expected service levels and business performance goals. Collaborate with all functional teams to enable People Service to collectively achieve Turn-Around-Time (TAT) and First Level Resolution (FLR) goals. Identify and report case or product trends to the management team and Senior HRAs, working collaboratively with them or other HR functional teams to improve the HR service we provide to our workforce. Provide feedback on customer issues and the knowledgebase. Work collaboratively within the HR team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes across regions and functional areas. Participate in scheduled and ad-hoc training or other learning opportunities to improve process acumen, applying the learnings to execution of the role and individual skills development as needed.

Qualifications (Additional)

• Bachelor s degree from an accredited university/college specialized in HR preferred
• Minimum of 2 years of human resources operational experience at generalist level
• General knowledge and understanding of HR policies, processes and Regional Employment Laws
• Have worked in a rapid, fast-moving environment, which is both complex and changing.
• Practical operational experience of HR processes, e.G., hire, payroll, rewards, performance, employee relations
• Ability to use sound judgment when assessing requirements to identify the right solution to meet business needs
• Demonstrated analytical abilities, attention to detail and the ability to successfully manage multiple competing tasks and priorities
• Ability to present written or verbally, complex information in a clear and structured way to various stakeholders, such as employees, HR partners, management groups, business leaders
• Demonstrated continuous improvement mindset
• Highly computer literate with knowledge of HR systems and processes
• Language requirements beyond English: Spanish, Portuguese or French preferred