HR Advisor II: Employee Services & Case Support

WebTPA; Jacksonville (FL); On-site; USD 52,000 - 66,000; Full time

Job summary

WebTPA is seeking an HR Advisor to answer calls, emails and chats, providing HR process information and guidance to employees and managers. You will resolve first-contact issues using the HR Knowledgebase and support benefits, compensation, employee relations, and HRIS transactions.

You will triage inquiries, document interactions, escalate when needed, and contribute to continuous improvement. Travel may be required occasionally; strong communication and proficiency with Microsoft Office are

Qualifications

• 4+ years of HR, customer service, or related experience including 1-2 years in HR.
• High school diploma or GED.
• Proficient with Word, Excel and Outlook.
• Strong interpersonal, verbal and written communication and active listening.
• Occasional travel indicated.

Responsibilities

• Provide HR information and guidance to employees and managers via calls, email, or chat.
• Triage inquiries and manage cases using the HR knowledgebase.
• Document inquiries in case management and escalate when needed.
• Perform HR transactions into HR systems and support data entry.
• Support benefits, compensation, employee relations, staffing and learning programs.

Skills

Customer service

Interpersonal communication

Verbal communication

Written communication

Active listening

Education

High school diploma or GED

Bachelor's degree in related field

HR Certification (PHR, SHRM)

Associate degree in related field

Tools

Microsoft Office

HRIS (PeopleSoft/Oracle)

Taleo

Skillsoft

SuccessFactors

Job description

WebTPA is seeking an HR Advisor to answer calls, emails and chats, providing HR process information and guidance to employees and managers. You will resolve first-contact issues using the HR Knowledgebase and support benefits, compensation, employee relations, and HRIS transactions.

You will triage inquiries, document interactions, escalate when needed, and contribute to continuous improvement. Travel may be required occasionally; strong communication and proficiency with Microsoft Office are