Housing Crisis Navigator – Coordinated Entry

Orange County Government; Hillsborough (NC); On-site; USD 40,000 - 56,000; Full time

Job summary

The Orange County Housing Department is seeking a Coordinated Entry Housing Specialist to provide direct customer service to residents in housing crisis and help navigate resources for homelessness prevention, emergency shelter, and permanent housing pathways.

The role emphasizes independent judgment within department rules, with no supervisory responsibilities. A background check is required, and bilingual skills are encouraged to apply.

Qualifications

• Graduation from High School or GED AND three years' direct work experience in housing, human services or homelessness programs.
• OR an equivalent combination of training and experience as defined above.
• A higher degree does not substitute for work experience.
• Prior experience working with individuals impacted by housing crises is strongly preferred.
• Individuals with prior experience working with housing programs is preferred.

Responsibilities

• Provide direct customer service to people in housing crisis and assist them in navigating housing resources.
• Support homelessness prevention, shelter operations, and permanent housing pathways.

Skills

Direct housing experience

Human services

Homelessness programs

Bilingual

Education

High School or GED

Job description

The Orange County Housing Department is seeking a Coordinated Entry Housing Specialist to provide direct customer service to residents in housing crisis and help navigate resources for homelessness prevention, emergency shelter, and permanent housing pathways.

The role emphasizes independent judgment within department rules, with no supervisory responsibilities. A background check is required, and bilingual skills are encouraged to apply.