Bilingual Coordinated Entry Navigator

United Way International; El Paso (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Retirement contributions

Job summary

United Way of El Paso County is seeking a Coordinated Entry Specialist to assist households facing homelessness by providing intake, assessments, and referrals to housing and support services. The role requires trauma-informed, culturally responsive approaches and strong data practices.

Responsibilities include coordinating with shelters and service providers, maintaining confidential records, and ensuring clients access timely resources.

Qualifications

• Associate degree preferred; relevant experience may substitute.
• Five years of experience in human services, housing navigation, or related field required.
• Bilingual English/Spanish required.
• Knowledge of local housing and social services resources is a plus.

Responsibilities

• Provide Coordinated Entry services by phone, in person, and at partner locations.
• Conduct intake, screening, and standardized housing assessments.
• Coordinate referrals to shelters, housing programs, and supportive services.
• Maintain accurate participant records and data in HMIS and other systems.
• Work with partners to identify housing barriers and connect to resources.
• Protect confidential information and follow privacy requirements.

Skills

Interpersonal communication

De-escalation

Bilingual English/Spanish

Documentation

Time management

Education

Associate degree in social work or related field

Tools

Microsoft Office

HMIS

Job description

United Way of El Paso County is seeking a Coordinated Entry Specialist to assist households facing homelessness by providing intake, assessments, and referrals to housing and support services. The role requires trauma-informed, culturally responsive approaches and strong data practices.

Responsibilities include coordinating with shelters and service providers, maintaining confidential records, and ensuring clients access timely resources.