Housekeeping Manager: Lead Rooms & Service Excellence

HHM Hospitality; Orlando (FL); On-site; USD 55,000 - 70,000; Full time

Job summary

HHM Hotels is seeking a Housekeeping Manager to lead housekeeping operations and uphold guest service, quality and sustainability standards. You will interview, train, schedule and coach associates; monitor performance; ensure rooms, public areas and grounds meet cleanliness and safety standards; manage inventories and assist with budget and audits.

This role requires leadership, prior housekeeping supervisory experience, and a commitment to HHM's service excellence.

Qualifications

• One year previous housekeeping supervisor experience required.
• High School diploma or equivalent preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with brand standards and HHM values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries regarding hotel policies and services and resolve guests’ complaints.
• Prepare schedules based on occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased timely.
• Maintain departmental expenses in line with the budget and ensure compliance with brand standards.
• Communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines related to HHM’s EarthView program.

Skills

Staff supervision

Education

High School diploma or equivalent

Job description

HHM Hotels is seeking a Housekeeping Manager to lead housekeeping operations and uphold guest service, quality and sustainability standards. You will interview, train, schedule and coach associates; monitor performance; ensure rooms, public areas and grounds meet cleanliness and safety standards; manage inventories and assist with budget and audits.

This role requires leadership, prior housekeeping supervisory experience, and a commitment to HHM's service excellence.