Housekeeping Supervisor - Lead, Train & Elevate Guest Experience

Plazahotelelpaso; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

401k Match

Travel Discounts

Transit Benefits

Employee Wellness

Education Programs

Referral Bonus

Job summary

HHM Hotels is seeking a Housekeeping Supervisor to oversee housekeeping staff and ensure brand guest service and sustainability standards are met. You will train, schedule, coach, and support associates to consistently perform at HHM’s high standards.

Ideal candidates have prior housekeeping and supervisory experience, with a focus on guest satisfaction, safety, and efficient room cleaning. The role includes scheduling, safety compliance, and opportunities for growth within HHM’s leadership path.

Qualifications

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

Responsibilities

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and HHM core values.
• Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees).
• Train staff to clean rooms in an efficient manner according to established standards.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Issue cleaning supplies and equipment to associates.
• On occasion, clean rooms or assist staff with cleaning rooms.
• Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors.
• Supervise laundry employees, if applicable.
• Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Practice safe work habits and wear protective safety equipment.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Housekeeping experience

Supervisory experience

Education

High School diploma

Job description

HHM Hotels is seeking a Housekeeping Supervisor to oversee housekeeping staff and ensure brand guest service and sustainability standards are met. You will train, schedule, coach, and support associates to consistently perform at HHM’s high standards.

Ideal candidates have prior housekeeping and supervisory experience, with a focus on guest satisfaction, safety, and efficient room cleaning. The role includes scheduling, safety compliance, and opportunities for growth within HHM’s leadership path.