Lead Housekeeping Supervisor: Elevate Guest Experience

careers-hhmlp; Brookline (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wages for full time and ..

Medical, Dental and Vision Health保险

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Commuter Parking

Employee Assistance and Wellness 程序

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Housekeeping Supervisor to lead and coach housekeeping staff, ensuring brand standards, guest service excellence, and sustainable practices are met. You will schedule, train, and monitor daily activities, and help maintain clean, comfortable guest rooms.

The role requires prior housekeeping experience and supervisory responsibility; ideal candidates will screen applicants, manage supplies, support safety protocols, and contribute to guest satisfaction.

Qualifications

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

Responsibilities

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees).
• Train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Issue cleaning supplies and equipment to associates.
• On occasion, clean rooms or assist staff with cleaning rooms.
• Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors.
• Supervise laundry employees, if applicable.
• Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Practice safe work habits and wear protective safety equipment.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Staff supervision

Training

Guest satisfaction focus

Education

High School diploma

Job description

HHM Hotels is seeking a Housekeeping Supervisor to lead and coach housekeeping staff, ensuring brand standards, guest service excellence, and sustainable practices are met. You will schedule, train, and monitor daily activities, and help maintain clean, comfortable guest rooms.

The role requires prior housekeeping experience and supervisory responsibility; ideal candidates will screen applicants, manage supplies, support safety protocols, and contribute to guest satisfaction.