Senior Executive Housekeeper — Guest Experience Leader

HHM Hospitality; Hummelstown (Dauphin County); On-site; USD 42,000 - 62,000; Full time

Job summary

HHM Hotels is seeking an Executive Housekeeper to lead housekeeping operations in line with guest service, quality and sustainability standards. This role requires directing teams, inspecting rooms and public areas, resolving guest concerns, and ensuring safety and policy compliance across the department.

As part of HHM’s EarthView program, you will implement sustainability practices while maintaining a high standard of cleanliness and efficiency.

Qualifications

• Two years housekeeping supervisor experience required.
• High School diploma or equivalent preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates to meet brand standards and HHM values.
• Inspect guest rooms, public areas and grounds for cleanliness and safety.
• Answer inquiries on hotel policies and services; resolve guest concerns.
• Monitor staff performance to ensure efficient operations and policy adherence.
• Prepare schedules based on occupancy; assign duties and coordinate shifts.
• Manage inventory and order supplies in a timely manner.
• Prepare departmental paperwork and communicate guest service scores for improvement.
• Develop and implement department or hotel policies and procedures.
• Follow EarthView sustainability guidelines and safety standards; wear PPE as required.
• Perform other duties as requested by management.

Education

High School diploma or equivalent

Job description

HHM Hotels is seeking an Executive Housekeeper to lead housekeeping operations in line with guest service, quality and sustainability standards. This role requires directing teams, inspecting rooms and public areas, resolving guest concerns, and ensuring safety and policy compliance across the department.

As part of HHM’s EarthView program, you will implement sustainability practices while maintaining a high standard of cleanliness and efficiency.