Executive Housekeeper – Lead Guest Experience & Cleanliness

Plazahotelelpaso; Hummelstown (Dauphin County); On-site; USD 40,000 - 60,000; Full time

Job summary

HHM Hotels is seeking an Executive Housekeeper to manage housekeeping operations and ensure cleanliness, safety and guest satisfaction across guest rooms and public areas.

You will interview, train, schedule and coach associates while monitoring performance and ensuring compliance with brand standards and sustainability goals. This on-site role requires leadership and a focus on quality and safety.

Qualifications

• Two years housekeeping supervisor experience required.
• High School diploma or equivalent preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with brand standards and HHM core values.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Develop and implement policies and procedures for the operation of the department or the hotel.
• Follow sustainability guidelines and EarthView program practices.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Skills

Leadership

Staff coaching

Training

Guest service

Quality standards

Education

High School diploma or equivalent

Job description

HHM Hotels is seeking an Executive Housekeeper to manage housekeeping operations and ensure cleanliness, safety and guest satisfaction across guest rooms and public areas.

You will interview, train, schedule and coach associates while monitoring performance and ensuring compliance with brand standards and sustainability goals. This on-site role requires leadership and a focus on quality and safety.