Strategic Housekeeping Leader

Plazahotelelpaso; Moosic (Lackawanna County); On-site; USD 42,000 - 65,000; Full time

Job summary

HHM Hotels is seeking an Executive Housekeeper to manage housekeeping operations and uphold guest service, quality, and sustainability standards. The role involves training and directing staff, ensuring cleanliness, safety, and adherence to brand policies in a dynamic hotel environment.

The candidate will drive guest satisfaction by monitoring performance, implementing improvements, and aligning with EarthView sustainability guidelines. Expect varied shifts, including holidays and weekends.

Qualifications

• Two years previous housekeeping supervisor experience required.
• High School diploma or equivalent preferred.
• Interview, select, train, schedule, coach and support associates to standards.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs.
• Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Develop and implement policies and procedures for the operation of the department or the hotel.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Skills

Housekeeping supervision

Team management

Customer service

Education

High School diploma or equivalent

Job description

HHM Hotels is seeking an Executive Housekeeper to manage housekeeping operations and uphold guest service, quality, and sustainability standards. The role involves training and directing staff, ensuring cleanliness, safety, and adherence to brand policies in a dynamic hotel environment.

The candidate will drive guest satisfaction by monitoring performance, implementing improvements, and aligning with EarthView sustainability guidelines. Expect varied shifts, including holidays and weekends.