Housekeeping Supervisor - Guest Experience & Training

HHM Hospitality; Brookline (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401k Match

Paid Time Off

Travel Discounts

Wellness Program

Educational Development

Referral Bonus

Job summary

HHM Hospitality's Brookline property seeks a Housekeeping Supervisor to lead and develop the housekeeping team, ensuring brand standards and guest satisfaction. You will train, schedule, coach and monitor associates, and work with partners to maintain cleanliness and safety.

The role includes interviewing applicants, managing daily operations, supporting laundry, and helping in breakfast areas as needed while upholding HHM's EarthView sustainability practices.

Qualifications

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

Responsibilities

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and HHM core values.
• Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees).
• Train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Issue cleaning supplies and equipment to associates.
• On occasion, clean rooms or assist staff with cleaning rooms.
• Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors.
• Supervise laundry employees, if applicable.
• Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Practice safe work habits and wear protective safety equipment.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Staff supervision

Training & coaching

Guest service orientation

Scheduling

Communication

Education

High School diploma preferred

Job description

HHM Hospitality's Brookline property seeks a Housekeeping Supervisor to lead and develop the housekeeping team, ensuring brand standards and guest satisfaction. You will train, schedule, coach and monitor associates, and work with partners to maintain cleanliness and safety.

The role includes interviewing applicants, managing daily operations, supporting laundry, and helping in breakfast areas as needed while upholding HHM's EarthView sustainability practices.