Housekeeping Manager: Guest Experience & Operations

Sonesta International Hotels Corporation; Baltimore (MD); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA with Company Match

401(k) Plan

Paid Vacation & Sick Time

Paid Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Job summary

Sonesta International Hotels Corporation in Baltimore is seeking an experienced Housekeeping Manager to lead housekeeping and laundry operations, ensuring guest rooms and public spaces meet the highest cleanliness and hospitality standards. The role requires balancing team leadership, operations, and guest satisfaction in a fast-paced hotel environment.

You will collaborate with Front Office, Engineering, and hotel leadership to maintain guest readiness, manage productivity, and drive service

Qualifications

• Previous housekeeping, hotel operations, hospitality, laundry, or facilities experience preferred.
• Previous leadership or supervisory experience within housekeeping or hospitality operations preferred.
• Strong knowledge of housekeeping operations, room inspection standards, laundry operations, inventory management, and hospitality service standards.

Responsibilities

• Support daily housekeeping and laundry operations across guest rooms, suites, public spaces, back-of-house areas, and hotel facilities.
• Supervise, train, coach, schedule, and support housekeeping and laundry team members to deliver exceptional cleanliness and guest experience standards.
• Inspect guest rooms, public areas, and operational spaces to ensure cleanliness, presentation, and brand standards are consistently maintained.
• Monitor guest satisfaction, room readiness, service recovery situations, and housekeeping operational performance throughout shifts.
• Partner closely with Front Office, Engineering, Operations, and hotel leadership teams to support smooth hotel operations and guest readiness.
• Support housekeeping productivity, labor management, inventory organization, linen control, and departmental operational efficiency.
• Ensure compliance with hotel operational procedures, sanitation standards, OSHA regulations, chemical handling guidelines, and safety policies.
• Assist with onboarding, employee engagement, training, scheduling, and team development initiatives within the department.
• Monitor housekeeping supplies, operational equipment, storage organization, and cleanliness across workspaces and service areas.
• Support VIP arrivals, group business, deep cleaning projects, room inspections, and special operational initiatives as needed.
• Help foster a collaborative, energetic, and guest-focused culture aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

Skills

Leadership

Operations management

Communication

Problem-solving

Multitasking

Tools

Housekeeping management systems

Job description

Sonesta International Hotels Corporation in Baltimore is seeking an experienced Housekeeping Manager to lead housekeeping and laundry operations, ensuring guest rooms and public spaces meet the highest cleanliness and hospitality standards. The role requires balancing team leadership, operations, and guest satisfaction in a fast-paced hotel environment.

You will collaborate with Front Office, Engineering, and hotel leadership to maintain guest readiness, manage productivity, and drive service