Head of Housekeeping & Hotel Operations

HEI Hotels & Resorts; Baltimore (MD); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Disability insurance

Hotel room discounts

Paid time off

Job summary

Baltimore Marriott Inner Harbor at Camden Yards, part of HEI Hotels & Resorts, seeks an experienced Housekeeping Manager to lead guestroom cleanliness and public areas. You will oversee staffing, training, scheduling, and quality control, ensuring safety and high guest satisfaction in a busy hotel environment.

The ideal candidate has 5+ years of management, including 3+ in housekeeping, strong budgeting and labor-management skills, and the ability to collaborate with other departments.

Qualifications

• 5+ years of management experience, including at least 3 years in housekeeping management.
• Experience managing in-house laundry operations.
• Thorough knowledge of housekeeping and laundry operations and individual job requirements.
• Able to work with other department leaders.
• Able to resolve guest, supervisor, and associate conflicts.
• Able to manage multiple tasks at all times and have excellent organizational skills.
• Willing to pitch-in and be a team player with or without reasonable accommodation.
• Knowledge of hotel operations, marketing plans, security and safety programs, personnel and labor relations, and long-range planning.
• Effective verbal and written communication skills.

Responsibilities

• Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards.
• Develop housekeeping and laundry budget.
• Develop and implement controls for expense management.
• Conduct periodic inventory of guest supplies, small equipment and linen as required.
• Utilize labor management tools to schedule and control labor costs.
• Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.
• Interview, hire, train, develop, evaluate, and discipline staff as needed.
• Communicate both verbally and in writing to provide clear direction to staff.
• Interact positively with customers and take action to resolve problems to maintain customer satisfaction.
• Evaluate condition of furniture, fixtures, decor, etc.; assist in preventative maintenance coordination.
• Ensure compliance with housekeeping and laundry SOPs.
• Operate department pursuant to OSHA requirements and guidelines.
• Comply with attendance rules and be available to work regularly.
• Perform other job-related duties as assigned.

Skills

Communication skills

Team player

Multitasking

Problem resolution

Collaboration with department leaders

Tools

Labor management tools

Job description

Baltimore Marriott Inner Harbor at Camden Yards, part of HEI Hotels & Resorts, seeks an experienced Housekeeping Manager to lead guestroom cleanliness and public areas. You will oversee staffing, training, scheduling, and quality control, ensuring safety and high guest satisfaction in a busy hotel environment.

The ideal candidate has 5+ years of management, including 3+ in housekeeping, strong budgeting and labor-management skills, and the ability to collaborate with other departments.