Housekeeping Manager | Guest Experience Leader

Concord Hospitality Enterprises; Louisville (KY); Vor Ort; USD 52.000 - 76.000; Vollzeit

Benefits dieser Stelle

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term-dis

401(k) with company match

Tuition assistance

Discounted room rates at Concord‑manag

Training, development, and career

Zusammenfassung

Concord Hospitality Enterprises seeks a Housekeeping Manager to lead housekeeping, laundry, and houseperson teams, ensuring exceptional cleanliness and guest experiences. The role collaborates with Front Desk and Maintenance and requires a hands-on leader who sets professionalism and operational excellence.

The position emphasizes coaching, accountability, and a strong focus on safety, quality control, and staff development to uphold brand standards and guest satisfaction.

Qualifikationen

• Leadership experience in hotels, hospitals, or multi-unit housing as a Housekeeping or Cleaning Supervisor.
• Strong attention to detail and commitment to quality.
• Excellent communication skills and ability to interact professionally with guests, managers, and team members.
• Proven ability to lead a team, drive results, and foster engagement.
• Professionalism, integrity, and pride in your work.

Aufgaben

• Lead, train, and mentor housekeeping, laundry, and houseperson teams to achieve high standards of cleanliness and productivity.
• Collaborate with Front Desk and Maintenance to ensure smooth operations and exceptional guest experiences.
• Oversee scheduling, staffing, and performance management for the department.
• Implement and maintain cleaning procedures, safety standards, and quality control measures.
• Coach and hold team members accountable while supporting their professional development.
• Monitor inventory, manage departmental supplies, and maintain operational efficiency.
• Ensure compliance with property policies, brand standards, and regulatory requirements.

Kenntnisse

Leadership

Attention to detail

Communication skills

Team leadership

Integrity

Jobbeschreibung

Concord Hospitality Enterprises seeks a Housekeeping Manager to lead housekeeping, laundry, and houseperson teams, ensuring exceptional cleanliness and guest experiences. The role collaborates with Front Desk and Maintenance and requires a hands-on leader who sets professionalism and operational excellence.

The position emphasizes coaching, accountability, and a strong focus on safety, quality control, and staff development to uphold brand standards and guest satisfaction.