Housekeeping & Guest Services Supervisor

Hard Rock Hotel & Casino Ottawa; Bristol (VA); On-site; USD 76,000 - 111,000; Full time

Job summary

Hard Rock Casino Bristol is seeking a dedicated supervisor for public area cleaning operations and guest service excellence. Under the Director of Engineering, you will oversee daily cleaning schedules and mentor team members to deliver high-quality guest experiences.

The role requires 3–5 years of supervisory housekeeping experience; an Associate’s degree is preferred. You must pass background checks and drug screening and be at least 21.

Qualifications

• High School Diploma or equivalent; 3–5 years housekeeping supervisory experience; Associate’s degree preferred.

Responsibilities

• Create an atmosphere that induces guests to choose Hard Rock Casino Bristol and build guest relations.
• Prepare work schedules and assign projects to meet cleaning and guest service standards.
• Provide coaching, counseling, and training; assist in hiring and team member evaluations.
• Conduct public area inspections to ensure quality and production standards.
• Recommend adjustments to procedures to improve guest service.
• Resolve guest problems to ensure total satisfaction.
• Prepare daily reports and promote interdepartmental communication.
• Conduct property inspections to ensure policy adherence and identify problems.
• Resolve guest requests and participate in meetings with follow-up.
• Perform other duties as assigned.

Skills

Supervisory/management

Leadership

Communication

Flexibility

Education

High School Diploma or equivalent

Associate’s Degree (preferred)

Tools

Typewriter

10-key

Computer

Job description

Hard Rock Casino Bristol is seeking a dedicated supervisor for public area cleaning operations and guest service excellence. Under the Director of Engineering, you will oversee daily cleaning schedules and mentor team members to deliver high-quality guest experiences.

The role requires 3–5 years of supervisory housekeeping experience; an Associate’s degree is preferred. You must pass background checks and drug screening and be at least 21.