EVS Operations Manager — Guest Experience Leader

Hard Rock Hotel Cancun; Bristol (VA); On-site; USD 76,000 - 111,000; Full time

Job summary

Hard Rock Hotel & Casino Bristol is seeking a Manager of EVS to supervise cleaning of public areas and maintain high standards of guest service. You will schedule staff, coach and train team members, and ensure quality through inspections and reporting.

The role requires 3–5 years in housekeeping supervisory roles, a HS diploma or equivalent, and eligibility for Virginia Lottery licenses. Strong leadership and communication are essential for success.

Qualifications

• High School Diploma or equivalent required; 3–5 years in housekeeping or janitorial supervisory roles.
• Associate’s Degree preferred.
• Must be able to obtain/maintain licenses per Virginia Lottery regulations.

Responsibilities

• Supervise cleaning of public areas and guest rooms.
• Schedule work shifts and assign tasks to staff.
• Coach, mentor, and evaluate team members; assist with hiring and training.
• Conduct detailed inspections to meet quality standards.
• Resolve guest problems to ensure satisfaction.
• Prepare daily reports and communicate across departments.

Skills

Supervisory experience

Leadership

Communication

Education

High School diploma or equivalent

Associate’s degree preferred

Job description

Hard Rock Hotel & Casino Bristol is seeking a Manager of EVS to supervise cleaning of public areas and maintain high standards of guest service. You will schedule staff, coach and train team members, and ensure quality through inspections and reporting.

The role requires 3–5 years in housekeeping supervisory roles, a HS diploma or equivalent, and eligibility for Virginia Lottery licenses. Strong leadership and communication are essential for success.