Hourly Shift Coordinator

Popeyes-01d9eb60; West Monroe (LA); On-site; USD 17,000 - 21,000; Full time

Job summary

Popeyes West Monroe seeks an Hourly Shift Coordinator to lead shift operations and help achieve sales and guest-satisfaction goals under RGM/AM supervision.

The role focuses on profitability, guest service, and people development, guiding Team Members, managing cash and inventory, and ensuring timely, friendly service while upholding brand standards.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends and holidays.
• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant.

Responsibilities

• Follows all cash control and security procedures (e.g. safe counting, cash drawers).
• Maintains inventory by performing Daily and Weekly inventory inspections.
• Receives inventory truck orders.
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.
• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance.
• Sets an example for Team Members by working hard to implement shift plan and drive operational results.
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
• Motivates Team Members during shift on each of the workstations.
• Reviews restaurant results to identify successes and areas for improvement.
• Ensures that restaurant upholds operational and brand standards.
• Performs duties of the Team Member when necessary.

Skills

Guest service

Cash handling

Inventory control

Team leadership

Shift supervision

Communication

Flexibility

Education

High School Diploma or GED

Some college preferred

Job description

POSITION OVERVIEW:The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:PROFITABILITYFollows all cash control and security procedures (e.g. safe counting, cash drawers)Maintains inventory by performing Daily and Weekly inventory inspectionsReceives inventory truck ordersGUESTMotivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundingsPEOPLEProvides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performanceOPERATIONSSets an example for Team Members by working hard to implement shift plan and drive operational resultsDirects efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelinesMotivates Team Members during shift on each of the workstationsReviews restaurant results to identify successes and areas for improvementEnsures that restaurant upholds operational and brand standards*Performs duties of the Team Member when necessaryQUALIFICATIONS AND SKILLS:Must be at least eighteen (18) years of ageHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous quick service restaurant experienceDemonstrated understanding of guest service principlesAvailable to work evenings, weekends and holidaysAbility to work long and/or irregular shifts as needed, for proper functioning of the restaurant