Hourly Shift Coordinator

Firehouse Subs; Clive (IA); On-site; USD 21,000 - 26,000; Full time

Job summary

Firehouse Subs is seeking an Hourly Shift Coordinator to lead a restaurant shift, focusing on sales and profitability while ensuring top-notch guest service. You will manage team performance, coaching, and adherence to brand standards across operations during your shift.

The role requires 1–2 years of QSR experience, a high school diploma or GED, and availability for evenings, weekends and holidays. Previous inventory and cash handling experience is a plus.

Qualifications

• High School Diploma or GED required; 2 years of college preferred.
• 1–2 years of quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Availability to work evenings, weekends and holidays.

Responsibilities

• Operates as Shift Leader to drive sales, profitability, guest service and people results.
• Directs Team Members on workstations and maintains speed of service.
• Coaches and gives feedback to improve restaurant performance.
• Performs duties of Team Member when necessary.

Skills

Guest service

Team leadership

Cash handling

Inventory management

Education

High School Diploma or GED

2 years of college preferred

Job description

POSITION OVERVIEW:The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:PROFITABILITYFollows all cash control and security procedures (e.g. safe counting, cash drawers)Maintains inventory by performing Daily and Weekly inventory inspectionsReceives inventory truck ordersGUESTMotivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundingsPEOPLEProvides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performanceOPERATIONSSets an example for Team Members by working hard to implement shift plan and drive operational resultsDirects efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelinesMotivates Team Members during shift on each of the workstationsReviews restaurant results to identify successes and areas for improvementEnsures that restaurant upholds operational and brand standards*Performs duties of the Team Member when necessaryQUALIFICATIONS AND SKILLS:Must be at least eighteen (18) years of ageHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous quick service restaurant experienceDemonstrated understanding of guest service principlesAvailable to work evenings, weekends and holidaysAbility to work long and/or irregular shifts as needed, for proper functioning of the restaurant