Hourly Shift Coordinator

Popeyes-01d9eb60; Jackson (MS); On-site; USD 15,000 - 21,000; Full time

Job summary

Popeyes Louisiana Kitchen in Jackson, MS is seeking an Hourly Shift Coordinator to lead a restaurant shift and drive sales, guest satisfaction, and profitability under the guidance of the RGM and AM. You will supervise Team Members across stations, ensure quick and accurate product preparation, uphold brand standards, and coach the team to achieve strong performance during each shift.

This role requires flexibility to work evenings, weekends, and holidays, with a focus on safety, cash control,

Qualifications

• Must be at least 18 years old.
• HS diploma or GED required; 2 years of college preferred.
• 1-2 years of quick service experience preferred.
• Understanding of guest service principles.

Responsibilities

• Lead and motivate team members to deliver fast, friendly service.
• Maintain inventory and assist with daily and weekly counts.
• Ensure cash control and security procedures are followed.
• Coach and develop staff to improve performance.
• Direct operations to meet speed of service guidelines.
• Step in to perform Team Member duties when needed.

Skills

Guest service

Team leadership

Cash handling

Shift planning

Flexibility

Communication

Education

High School Diploma or GED

Some college preferred

Job description

POSITION OVERVIEW:The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:PROFITABILITYFollows all cash control and security procedures (e.g. safe counting, cash drawers)Maintains inventory by performing Daily and Weekly inventory inspectionsReceives inventory truck ordersGUESTMotivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundingsPEOPLEProvides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performanceOPERATIONSSets an example for Team Members by working hard to implement shift plan and drive operational resultsDirects efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelinesMotivates Team Members during shift on each of the workstationsReviews restaurant results to identify successes and areas for improvementEnsures that restaurant upholds operational and brand standards*Performs duties of the Team Member when necessaryQUALIFICATIONS AND SKILLS:Must be at least eighteen (18) years of ageHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous quick service restaurant experienceDemonstrated understanding of guest service principlesAvailable to work evenings, weekends and holidaysAbility to work long and/or irregular shifts as needed, for proper functioning of the restaurant