Hourly Shift Coordinator

Popeyes-01d9eb60; New Orleans (LA); On-site; USD 17,000 - 22,000; Part time

Job summary

Popeyes is seeking an Hourly Shift Coordinator to lead shifts, drive profitability, and deliver excellent guest service. The role supports the RGM and AM, directing a team of Team Members to meet sales, guest, and operations targets.

The HSC will model brand standards, manage day-to-day shift activities, and ensure efficient product preparation and service while coaching team members for higher performance.

Qualifications

• HS diploma or GED required; 2 years college preferred.
• 1-2 years of quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Able to work evenings, weekends and holidays.

Responsibilities

• Lead and coach team members to meet guest service goals.
• Manage shift plan and drive operational results.
• Oversee accurate preparation and sale of products for prompt delivery.
• Perform Team Member duties when needed.

Skills

Guest service

Team leadership

Cash handling

Availability

Shift flexibility

Education

High School Diploma or GED

2 years of college

Job description

POSITION OVERVIEW:The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:PROFITABILITYFollows all cash control and security procedures (e.g. safe counting, cash drawers)Maintains inventory by performing Daily and Weekly inventory inspectionsReceives inventory truck ordersGUESTMotivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundingsPEOPLEProvides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performanceOPERATIONSSets an example for Team Members by working hard to implement shift plan and drive operational resultsDirects efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelinesMotivates Team Members during shift on each of the workstationsReviews restaurant results to identify successes and areas for improvementEnsures that restaurant upholds operational and brand standards*Performs duties of the Team Member when necessaryQUALIFICATIONS AND SKILLS:Must be at least eighteen (18) years of ageHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous quick service restaurant experienceDemonstrated understanding of guest service principlesAvailable to work evenings, weekends and holidaysAbility to work long and/or irregular shifts as needed, for proper functioning of the restaurant