Hourly Shift Coordinator

Popeyes-01d9eb60; Kenner (LA); On-site; USD 19,000 - 23,000; Full time

Job summary

Popeyes Louisiana Kitchen in Kenner, LA, is seeking an Hourly Shift Coordinator to lead a fast-paced shift, drive guest satisfaction, and support the Restaurant General Manager. The HSC will manage team members on duty, ensure safety and cash controls, and execute shift plans to meet sales targets.

The ideal candidate has 1–2 years in quick service, a strong understanding of guest service, and flexibility to work evenings, weekends, and holidays.

Qualifications

• Age 18+
• High School Diploma or GED required; 2 years of college preferred
• 1-2 years of quick service restaurant experience
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends and holidays
• Ability to work long and irregular shifts

Responsibilities

• Follows cash control and security procedures during shifts and handles cash responsibly
• Maintains inventory by performing daily and weekly counts and receives truck orders
• Motivates and directs Team Members to deliver fast, accurate, and friendly service
• Coaches Team Members to improve performance and drive restaurant results
• Sets an example by executing shift plans and ensuring smooth operations
• Directs product preparation and service for prompt delivery within speed guidelines
• Identifies successes and areas for improvement from daily results
• Maintains adherence to operational and brand standards
• Performs Team Member duties when necessary

Job description

POSITION OVERVIEW:The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:PROFITABILITYFollows all cash control and security procedures (e.g. safe counting, cash drawers)Maintains inventory by performing Daily and Weekly inventory inspectionsReceives inventory truck ordersGUESTMotivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundingsPEOPLEProvides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performanceOPERATIONSSets an example for Team Members by working hard to implement shift plan and drive operational resultsDirects efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelinesMotivates Team Members during shift on each of the workstationsReviews restaurant results to identify successes and areas for improvementEnsures that restaurant upholds operational and brand standards*Performs duties of the Team Member when necessaryQUALIFICATIONS AND SKILLS:Must be at least eighteen (18) years of ageHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous quick service restaurant experienceDemonstrated understanding of guest service principlesAvailable to work evenings, weekends and holidaysAbility to work long and/or irregular shifts as needed, for proper functioning of the restaurant