Hourly Shift Coordinator

Popeyes-01d9eb60; Northwest Hills (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

Popeyes is seeking an Hourly Shift Coordinator to lead restaurant operations on assigned shifts, driving profitability, guest satisfaction, and team performance. You will support the Restaurant General Manager and Assistant Manager, manage a team, and ensure fast, friendly service in a clean environment.

You will coach Team Members, monitor operations, and step in to perform duties as needed to maintain brand standards and smooth shift execution.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED required; 2 years of college preferred.

Responsibilities

• Support RGM and AM in managing operations during shifts.
• Lead a team of Team Members to meet profitability and guest service goals.
• Ensure accurate and efficient food preparation and service within speed-of-service guidelines.
• Coach Team Members and provide feedback to raise performance.
• Perform Team Member duties when necessary.

Skills

Guest service

Cash handling

Team leadership

Shift planning

Operational execution

Education

High School Diploma or GED

2 years college preferred

Job description

POSITION OVERVIEW:The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:PROFITABILITYFollows all cash control and security procedures (e.g. safe counting, cash drawers)Maintains inventory by performing Daily and Weekly inventory inspectionsReceives inventory truck ordersGUESTMotivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundingsPEOPLEProvides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performanceOPERATIONSSets an example for Team Members by working hard to implement shift plan and drive operational resultsDirects efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelinesMotivates Team Members during shift on each of the workstationsReviews restaurant results to identify successes and areas for improvementEnsures that restaurant upholds operational and brand standards*Performs duties of the Team Member when necessaryQUALIFICATIONS AND SKILLS:Must be at least eighteen (18) years of ageHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous quick service restaurant experienceDemonstrated understanding of guest service principlesAvailable to work evenings, weekends and holidaysAbility to work long and/or irregular shifts as needed, for proper functioning of the restaurant