Hourly Shift Coordinator

Popeyes-01d9eb60; Cookeville (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

Popeyes in Cookeville, TN is seeking an Hourly Shift Coordinator to oversee a restaurant shift, supporting the RGM and AM in delivering great guest experiences and efficient operations. You will supervise Team Members, manage daily tasks, and help meet profitability and service standards.

The role requires leadership on the floor, flexibility for evenings and weekends, and a hands-on approach to keeping the restaurant running smoothly and safely.

Qualifications

• Must be at least eighteen years old and have a HS diploma or GED.
• 2 years of quick service restaurant experience preferred.
• Available to work evenings, weekends and holidays.
• Ability to work long and/or irregular shifts as needed for proper functioning of the restaurant.

Responsibilities

• Directs a shift of Team Members and supports the RGM and AM in daily operations.
• Executes shift plan to achieve profitability and guest service goals.
• Performs duties of Team Members when necessary to ensure service.
• Maintains inventory and cash control procedures during shifts.

Skills

Guest service

Coaching

Operations

Cash handling

Education

High School Diploma or GED

Job description

POSITION OVERVIEW:The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:PROFITABILITYFollows all cash control and security procedures (e.g. safe counting, cash drawers)Maintains inventory by performing Daily and Weekly inventory inspectionsReceives inventory truck ordersGUESTMotivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundingsPEOPLEProvides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performanceOPERATIONSSets an example for Team Members by working hard to implement shift plan and drive operational resultsDirects efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelinesMotivates Team Members during shift on each of the workstationsReviews restaurant results to identify successes and areas for improvementEnsures that restaurant upholds operational and brand standards*Performs duties of the Team Member when necessaryQUALIFICATIONS AND SKILLS:Must be at least eighteen (18) years of ageHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous quick service restaurant experienceDemonstrated understanding of guest service principlesAvailable to work evenings, weekends and holidaysAbility to work long and/or irregular shifts as needed, for proper functioning of the restaurant