Hourly Shift Coordinator

Popeyes-01d9eb60; New York (NY); On-site; USD 21,000 - 26,000; Part time

Job summary

Popeyes in New York is seeking an Hourly Shift Coordinator to lead a restaurant shift, focusing on profitability, guest service, and smooth operations under the RGM and AM. You will coach and direct Team Members, ensure accurate preparation and timely service, and act as a working team member when needed.

The role emphasizes guest satisfaction, adherence to brand standards, and effective shift execution to meet daily targets.

Qualifications

• Must be at least eighteen years of age.
• High School Diploma or GED required; 2 years of college preferred.
• 1–2 years of previous quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends and holidays.
• Ability to work long and/or irregular shifts as needed for proper restaurant functioning.

Responsibilities

• Profitability: follow cash control and security procedures and manage inventory checks.
• Guest: motivate and direct team to exceed guest expectations with fast, friendly service.
• People: coach team members to improve performance and capabilities.
• Operations: execute shift plan and drive operational results; ensure speed of service.
• Directs: oversee preparation and sale of products for prompt delivery; review results for improvements.
• Performs duties of team member when necessary.

Skills

Guest service

Team leadership

Cash handling

Shift planning

Education

High School Diploma or GED

Some college preferred

Job description

POSITION OVERVIEW:The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:PROFITABILITYFollows all cash control and security procedures (e.g. safe counting, cash drawers)Maintains inventory by performing Daily and Weekly inventory inspectionsReceives inventory truck ordersGUESTMotivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundingsPEOPLEProvides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performanceOPERATIONSSets an example for Team Members by working hard to implement shift plan and drive operational resultsDirects efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelinesMotivates Team Members during shift on each of the workstationsReviews restaurant results to identify successes and areas for improvementEnsures that restaurant upholds operational and brand standards*Performs duties of the Team Member when necessaryQUALIFICATIONS AND SKILLS:Must be at least eighteen (18) years of ageHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous quick service restaurant experienceDemonstrated understanding of guest service principlesAvailable to work evenings, weekends and holidaysAbility to work long and/or irregular shifts as needed, for proper functioning of the restaurant