Hourly Shift Coordinator

Firehouse Subs; Ames (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Firehouse Subs is seeking an Hourly Shift Coordinator to lead a restaurant shift, focusing on guest service, profitability, and operations. You will support the RGM/AM, manage a team, and ensure fast, friendly service in a clean environment.

The role requires 1–2 years in quick-service, availability for evenings, weekends, and holidays, and the ability to work long or irregular shifts as needed. A high school diploma or GED is required.

Qualifications

• Must be at least eighteen (18) years old.
• High School Diploma or GED required; 2 years of college preferred.
• 1–2 years of quick service restaurant experience.
• Demonstrated understanding of guest service principles.

Responsibilities

• Motivate and direct Team Members to exceed guest expectations with fast, friendly service.
• Manage shift profitability and customer satisfaction through proper procedures.
• Coach and provide feedback to improve restaurant performance.
• Direct the preparation and sale of products for prompt delivery within speed guidelines.
• Review restaurant results and identify improvements; uphold brand standards.

Skills

Guest service

Cash handling

Leadership

Time management

Communication

Education

High School Diploma or GED

Two years of college preferred

Job description

POSITION OVERVIEW:The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:PROFITABILITYFollows all cash control and security procedures (e.g. safe counting, cash drawers)Maintains inventory by performing Daily and Weekly inventory inspectionsReceives inventory truck ordersGUESTMotivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundingsPEOPLEProvides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performanceOPERATIONSSets an example for Team Members by working hard to implement shift plan and drive operational resultsDirects efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelinesMotivates Team Members during shift on each of the workstationsReviews restaurant results to identify successes and areas for improvementEnsures that restaurant upholds operational and brand standards*Performs duties of the Team Member when necessaryQUALIFICATIONS AND SKILLS:Must be at least eighteen (18) years of ageHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous quick service restaurant experienceDemonstrated understanding of guest service principlesAvailable to work evenings, weekends and holidaysAbility to work long and/or irregular shifts as needed, for proper functioning of the restaurant