Hourly Shift Coordinator

Popeyes-01d9eb60; Fort Lauderdale (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Popeyes is seeking an Hourly Shift Coordinator in Fort Lauderdale to lead shifts, drive guest satisfaction, and support the RGM and AM. You’ll supervise Team Members, ensure fast, friendly service, and maintain brand standards. This role requires evenings, weekends and holidays with a focus on profitability and operations.

The HSC will model performance, coach staff, and step in as needed to keep operations smooth and compliant with cash controls and safety procedures.

Qualifications

• Must be at least eighteen (18) years old.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends and holidays.
• Ability to work long and/or irregular shifts as needed for proper restaurant functioning.

Responsibilities

• Follows cash control and security procedures (e.g., safe counting, cash drawers).
• Maintains inventory by performing daily and weekly inspections; receives truck orders.
• Motivates and directs Team Members to exceed guest expectations with fast, friendly service.
• Provides coaching and feedback to Team Members to raise performance.
• Sets an example by implementing shift plan and driving operational results.
• Directs preparation and sale of products for prompt delivery within speed guidelines.
• Reviews restaurant results to identify successes and areas for improvement.
• Ensures restaurant upholds operational and brand standards.
• Performs duties of Team Member when necessary.

Education

High School Diploma or GED

2 years of college preferred

Guest service principles

Team supervision / leadership

Coaching and feedback

Operational awareness

Job description

POSITION OVERVIEW:The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:PROFITABILITYFollows all cash control and security procedures (e.g. safe counting, cash drawers)Maintains inventory by performing Daily and Weekly inventory inspectionsReceives inventory truck ordersGUESTMotivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundingsPEOPLEProvides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performanceOPERATIONSSets an example for Team Members by working hard to implement shift plan and drive operational resultsDirects efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelinesMotivates Team Members during shift on each of the workstationsReviews restaurant results to identify successes and areas for improvementEnsures that restaurant upholds operational and brand standards*Performs duties of the Team Member when necessaryQUALIFICATIONS AND SKILLS:Must be at least eighteen (18) years of ageHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous quick service restaurant experienceDemonstrated understanding of guest service principlesAvailable to work evenings, weekends and holidaysAbility to work long and/or irregular shifts as needed, for proper functioning of the restaurant