Hotel Team Lead - Guest Experience & Ops

ESA Management, LLC; Fremont (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Vision Insurance

Flexible Spending Accounts

Employer Paid Basic Life and AD&D

Employer Paid Long Term Disability

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Employee Perks Program offering major-

Job summary

The Team Lead position at ESA Management, LLC in Fremont, California, supports the General Manager in daily hotel operations, guiding hourly associates and ensuring 100% guest satisfaction. The role focuses on labor efficiency, safety, and adherence to brand standards.

The incumbent assists in revenue growth, cost control, and inventory management, while mentoring staff and coordinating front desk, housekeeping, and related services to maintain exceptional guest experiences.

Qualifications

• Prior hotel experience is required.
• High School Diploma or GED; or related experience/training.
• Previous supervisory experience is desired.

Responsibilities

• Demonstrates commitment to guest experience and satisfaction.
• Assist GM to drive revenue, reduce costs, and improve KPI.
• Train associates on standards and performance expectations.
• Monitor safety and policy compliance at hotel level.
• Manage in-house guest balances and inventory within budget.
• Resolve guest issues or escalate as needed.
• Oversee daily activities of 8 to 15 hourly associates.

Skills

English communication

Team supervision

Guest service

Operational coordination

Multitasking

Safety awareness

Education

HS Diploma or GED

Tools

Property Management System

Job description

The Team Lead position at ESA Management, LLC in Fremont, California, supports the General Manager in daily hotel operations, guiding hourly associates and ensuring 100% guest satisfaction. The role focuses on labor efficiency, safety, and adherence to brand standards.

The incumbent assists in revenue growth, cost control, and inventory management, while mentoring staff and coordinating front desk, housekeeping, and related services to maintain exceptional guest experiences.