Hotel Team Lead: Guest Experience & Operations

ESA Management, LLC; Oceanside (CA); Sur place; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Vision Insurance

Health Care and Dependent Care Flexing

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Résumé du poste

ESA Management, LLC in Oceanside, California, seeks a Team Lead to assist the General Manager in daily hotel operations to achieve optimum performance and guest satisfaction.

You will supervise 8 to 15 hourly associates, uphold safety standards, train staff on brand guidelines, and support revenue initiatives while maintaining smooth property operations and a welcoming guest experience.

Qualifications

• Prior hotel experience is required.
• High School Diploma or GED or equivalent.
• Ability to supervise 8 to 15 hourly associates.
• Strong English reading, writing, and verbal communication.

Responsabilités

• Promote 100% guest satisfaction.
• Assist GM in driving revenue and managing costs.
• Train associates on brand standards and performance expectations.
• Uphold policy compliance and safety procedures.
• Monitor guest balances and refunds.
• Monitor inventory and budget adherence.
• Serve as first contact for guest service issues.
• Foster professional, respectful guest and associate interactions.
• Instill 100% guest satisfaction objective to hourly associates.
• Assist with sales calls and local market outreach.
• Provide back-up duties including front desk coverage and housekeeping.

Connaissances

Guest service supervision

English communication

Team leadership

Operate property management system

Prioritization and organization

Basic math

Formation

High School Diploma or GED

Description du poste

ESA Management, LLC in Oceanside, California, seeks a Team Lead to assist the General Manager in daily hotel operations to achieve optimum performance and guest satisfaction.

You will supervise 8 to 15 hourly associates, uphold safety standards, train staff on brand guidelines, and support revenue initiatives while maintaining smooth property operations and a welcoming guest experience.