Hotel Operations Lead — Guest Experience & Team Enablement

ESA Management, LLC; San Carlos (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

Health Spending Accounts

Life Insurance

Job summary

ESA Management, LLC is seeking a Team Lead to assist the General Manager in managing daily hotel operations to maximize performance and guest satisfaction. The TL helps drive revenue, control costs, and ensure adherence to brand standards and safety procedures across all hotel departments.

Responsibilities include resolving guest and staff issues, training associates on company policies, monitoring inventory and purchases, and acting as GM in their absence to uphold service excellence and

Responsibilities

• Resolves guest issues and supports associate concerns promptly.
• Assists GM in training staff on brand standards and performance expectations.
• Monitors inventory, purchasing, and vendor adherence to budget.
• Ensures safety and security procedures are followed by all associates and guests.
• Assists with driving revenue, cost control, and GOP movement to meet EBITDA targets.

Job description

ESA Management, LLC is seeking a Team Lead to assist the General Manager in managing daily hotel operations to maximize performance and guest satisfaction. The TL helps drive revenue, control costs, and ensure adherence to brand standards and safety procedures across all hotel departments.

Responsibilities include resolving guest and staff issues, training associates on company policies, monitoring inventory and purchases, and acting as GM in their absence to uphold service excellence and