Hotel Operations Lead: Guest Experience & Team Growth

Extended-Stay-Hotel; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

ESA Management, LLC is seeking an Assistant General Manager to support the GM/MUGM in daily hotel operations and guest/associate satisfaction. The AGM leads hourly staff, ensures safety, trains teams, and collaborates on revenue, cost control, and GOP goals.

This role requires hands-on leadership, strong communication, and the ability to manage operations across service areas to deliver an exceptional guest experience.

Qualifications

• Minimum High School Diploma or GED.
• Experience supervising 8–15 hourly staff.
• Strong leadership and guest service orientation.

Responsibilities

• Provide hands-on leadership to hourly staff and oversee daily operations.
• Ensure safety and security procedures per company guidelines.
• Promote guest and associate satisfaction through proactive service.

Skills

Staff supervision

Leadership

Guest service

Strategic planning

Communication

Education

High School Diploma or GED

Tools

Property Management System

Job description

ESA Management, LLC is seeking an Assistant General Manager to support the GM/MUGM in daily hotel operations and guest/associate satisfaction. The AGM leads hourly staff, ensures safety, trains teams, and collaborates on revenue, cost control, and GOP goals.

This role requires hands-on leadership, strong communication, and the ability to manage operations across service areas to deliver an exceptional guest experience.