Hotel Operations Leader — Guest Experience & Team Excellence

Extended-Stay-Hotel; Minneapolis (MN); On-site; USD 65,000 - 110,000; Full time

Job summary

ESA Management, LLC in Minneapolis seeks an experienced hotel leader to drive overall success, guest satisfaction, associate engagement, and financial performance, while upholding brand standards. You will lead property associates, recruit and onboard staff, manage rooms operations, and ensure outstanding guest experiences through teamwork, coaching, and adherence to company policies.

The role requires minimum hospitality management experience and a preference for a 2-year degree, with Spanish

Qualifications

• Minimum three years related hospitality management experience.
• Customer experience required.
• Must have a valid driver’s license and pass a motor vehicle check.
• 2-year degree highly preferred.

Responsibilities

• Promotes 100% commitment to providing the best possible guest experience.
• Resolves guest issues in line with company goals and objectives.
• Maintains rooms to Guest Ready standards and upholds brand quality.
• Conducts daily room and Guest Ready inspections.
• Recruits, interviews, screens and hires staff per procedures.
• Onboards and trains associates to ESA University training requirements.
• Leads a positive work environment through teamwork and recognition.
• Provides coaching and disciplinary guidance in line with policies.
• Hosks daily team meetings to share updates and hotel needs.
• Ensures budget adherence and proper vendor management.

Skills

Leadership

Guest service

Staff management

Communication

Budgeting

Education

2-year degree preferred

Tools

POS systems

MS Office

CRM software

Job description

ESA Management, LLC in Minneapolis seeks an experienced hotel leader to drive overall success, guest satisfaction, associate engagement, and financial performance, while upholding brand standards. You will lead property associates, recruit and onboard staff, manage rooms operations, and ensure outstanding guest experiences through teamwork, coaching, and adherence to company policies.

The role requires minimum hospitality management experience and a preference for a 2-year degree, with Spanish