Hotel Operations & Guest Experience Lead

ESA Management, LLC; Scottsdale (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly Pay!

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Job summary

ESA Management, LLC is seeking a Team Lead to assist the General Manager in managing daily hotel operations and driving superior guest satisfaction and financial performance. The role supports the GM in training staff, enforcing brand standards, and ensuring safety and policy compliance across the property.

The Team Lead will act as the first contact for guest issues, help manage inventories and costs, and work to maximize revenue and adherence to budget while maintaining a high standard of

Responsibilities

• Assists the GM in day-to-day hotel operations to improve KPI performance and guest satisfaction.
• Acts as first point of contact for guest issues and escalates to GM as needed.
• Monitors safety, security, and policy compliance across the property.
• Supports training of associates on brand standards and performance expectations.
• Assists with inventory, cost control, and revenue enhancement to meet EBITDA goals.

Job description

ESA Management, LLC is seeking a Team Lead to assist the General Manager in managing daily hotel operations and driving superior guest satisfaction and financial performance. The role supports the GM in training staff, enforcing brand standards, and ensuring safety and policy compliance across the property.

The Team Lead will act as the first contact for guest issues, help manage inventories and costs, and work to maximize revenue and adherence to budget while maintaining a high standard of