Hotel Operations Leader: Elevate Guest Experience

ESA Management, LLC; Orlando (FL); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Job summary

ESA Management, LLC is seeking a hospitality operations leader responsible for the overall success of the hotel and guest satisfaction targets. This role includes achieving associate satisfaction, meeting financial goals, and upholding brand standards while maintaining a positive workplace culture.

The position requires management experience, ability to lead a team, and adherence to company policies. Benefits include weekly pay, medical and vision insurance, and paid time off.

Qualifications

• Minimum three years related hospitality management experience required.
• Customer experience required.
• Must have a valid driver’s license and pass motor vehicle check.

Responsibilities

• Oversee hotel operations to ensure guest satisfaction and adherence to standards.
• Recruit, interview, and onboard associates.
• Lead daily team meetings and drive performance improvements.
• Manage budget, labor, and procurement in alignment with company policies.
• Ensure bank deposits and cash handling follow policy.

Skills

English (read/write)

Spanish (Conversational)

Staff management

Multi-tasking / prioritization

Customer experience

Education

2-year degree

Tools

Email

Word processing

Spreadsheet software

Job description

ESA Management, LLC is seeking a hospitality operations leader responsible for the overall success of the hotel and guest satisfaction targets. This role includes achieving associate satisfaction, meeting financial goals, and upholding brand standards while maintaining a positive workplace culture.

The position requires management experience, ability to lead a team, and adherence to company policies. Benefits include weekly pay, medical and vision insurance, and paid time off.