Hotel Experience Leader & Operations Champion

Extended Stay America; City of Syracuse (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

ESA Management, LLC operates a Syracuse-area hotel seeking a General Manager to lead daily operations and guest experience. You will drive guest satisfaction, associate engagement, and financial performance while upholding brand standards and ESA policies.

The role requires proven hospitality leadership, strong communication skills, and the ability to recruit, train, and coach staff in a fast-paced environment. Travel within the local area may be involved.

Qualifications

• Minimum three years related hospitality management experience.
• Customer experience required and driver’s license.
• Knowledge of brand standards and hotel operations.

Responsibilities

• Demonstrates commitment to guest experience and satisfaction.
• Resolve guest issues in line with company goals.
• Maintain rooms and public areas to brand standards.
• Recruit, interview, screen and hire staff following procedures.
• Onboard and train associates with ESA University courses.
• Lead by example to drive a positive work environment.
• Coach and enforce company policies with district support.
• Conduct daily team meetings to align on hotel needs.
• Provide tools and supplies; manage PAR levels for purchases.
• Monitor labor and cash management to meet standards.
• Lead generation through guest interactions and in-house leads.

Skills

Guest service management

Leadership

Communication

Spanish language

Education

2-year degree preferred

Tools

Email

Word processing

Spreadsheet

Job description

ESA Management, LLC operates a Syracuse-area hotel seeking a General Manager to lead daily operations and guest experience. You will drive guest satisfaction, associate engagement, and financial performance while upholding brand standards and ESA policies.

The role requires proven hospitality leadership, strong communication skills, and the ability to recruit, train, and coach staff in a fast-paced environment. Travel within the local area may be involved.