Hotel Ops Lead | Guest Experience & Growth | Daily Pay

Hotel Management and Consulting, Inc.; Elgin (SC); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Daily pay access

Medical, dental, and vision benefits

Paid time off (PTO)

Employee assistance program

Career growth

Job summary

Hotel Management and Consulting, Inc. seeks an experienced Assistant General Manager to lead hotel operations in the GM's absence, mentor staff, and uphold exceptional service standards across the property.

This role emphasizes hands-on leadership, teamwork, daily operations, guest relations, and collaboration with vendors to ensure outstanding results and a guest-ready experience. You will train staff, manage scheduling, monitor housekeeping, and support sales and marketing initiatives to boost

Qualifications

• Minimum of 1 year of hotel leadership experience (front desk and back-of-house).
• Proficient computer skills.
• Strong team-building abilities.
• Excellent organizational and time-management skills.
• Effective oral and written communication.
• Proactive problem-solver.
• Willing to work a changing schedule.

Responsibilities

• Train and lead staff; discuss performance with General Manager and attend staff huddles.
• Post checks in PMS, manage weekly labor tracker and payment reports.
• Maintain guest-ready standards; address guest concerns and upsell amenities.
• Coordinate housekeeping; inspect rooms with GM.
• Manage inventory, vendor relations, and guest communications.

Skills

Team leadership

Team building

Communication skills

Time management

Problem solving

Computer skills

Adaptability

Job description

Hotel Management and Consulting, Inc. seeks an experienced Assistant General Manager to lead hotel operations in the GM's absence, mentor staff, and uphold exceptional service standards across the property.

This role emphasizes hands-on leadership, teamwork, daily operations, guest relations, and collaboration with vendors to ensure outstanding results and a guest-ready experience. You will train staff, manage scheduling, monitor housekeeping, and support sales and marketing initiatives to boost