Hotel Operations Lead & Guest Experience Coach

Hotel Management and Consulting, Inc.; Lebanon (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Daily pay access

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee assistance program

Career growth opportunities

Job summary

Hotel Management and Consulting, Inc. is seeking an experienced Assistant General Manager to lead operations in the GM’s absence and drive excellence in guest service.

You will mentor staff, manage daily financial tasks, and maintain high standards of cleanliness and security while fostering strong vendor and guest relationships. This role emphasizes teamwork and adaptability in a fast-paced hotel setting.

Qualifications

• Minimum of 1 year’s experience in hotel leadership, including front desk and back-of-house operations.
• Proficient computer skills.
• Strong team building skills.
• Excellent organizational, time management, and problem-solving abilities.
• Effective oral and written communication skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Team Lead: Train and guide staff; discuss performance gaps with General Manager and lead staff huddles.
• Post checks in PMS; manage weekly labor tracker and payment reports.
• Ensure high guest readiness; address guest concerns and upsell amenities.
• Oversee housekeeping tasks and inspect rooms with the GM.
• Manage inventory, vendor relations, and daily property emails.

Skills

Leadership

Team building

Communication

Problem-solving

Time management

Adaptability

Computer skills

Job description

Hotel Management and Consulting, Inc. is seeking an experienced Assistant General Manager to lead operations in the GM’s absence and drive excellence in guest service.

You will mentor staff, manage daily financial tasks, and maintain high standards of cleanliness and security while fostering strong vendor and guest relationships. This role emphasizes teamwork and adaptability in a fast-paced hotel setting.