Hotel Ops Lead | Daily Pay & Guest Experience

Hotel Management and Consulting, Inc.; Chandler (AZ); In loco; USD 52.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary: Dependent on experience

Daily Pay Access

Medical, dental, and vision benefits +

Paid time off (full-time)

Employee Assistance Program

Career Growth

Descrizione del lavoro

Hotel Management and Consulting, Inc. in Chandler, AZ is seeking an experienced Assistant General Manager to oversee daily hotel operations in the GM's absence and drive guest satisfaction.

You will lead staff, manage front desk and back‑of‑house activities, coordinate with vendors, and promote occupancy through in‑house sales and community outreach. This is a full‑time, on-site role with potential for growth and a collaborative team environment.

Competenze

• Minimum of 1 years’ experience in hotel leadership, including front desk and back‑of‑house operations.
• Proficient computer skills.
• Strong team building skills.
• Excellent organizational, time management, and problem‑solving abilities.
• Effective oral and written communication skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Mansioni

• Team Lead: Train and provide guidance to staff. Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles. Provide hands‑on support and guidance to ensure the team achieves outstanding results.
• Financial: Post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts.
• Guest Relations: Ensure the hotel is always "Guest Ready" by maintaining high standards of cleanliness and swiftly addressing any guest concerns. Monitor and follow up on guest feedback and concerns, suggest and sell amenities, and ensure guest and property security.
• Housekeeping: Assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms.
• Other: Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork.
• Sales & Marketing: Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients. Lead in‑house guest sales and marketing initiatives to increase occupancy.
• Teamwork: Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs. Flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Descrizione del lavoro

Hotel Management and Consulting, Inc. in Chandler, AZ is seeking an experienced Assistant General Manager to oversee daily hotel operations in the GM's absence and drive guest satisfaction.

You will lead staff, manage front desk and back‑of‑house activities, coordinate with vendors, and promote occupancy through in‑house sales and community outreach. This is a full‑time, on-site role with potential for growth and a collaborative team environment.