Hotel Assistant GM: Guest Experience & Ops Leader

North Central Group; Glendale (AZ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Complimentary stays at NCG Hotels

Referral and incentive programs

Job summary

North Central Group seeks a Hotel Assistant General Manager to oversee front office operations and guest service for its Arizona properties. The role focuses on driving loyalty, revenue, and team development in a fast-paced environment.

Ideal candidates bring at least three years in hotels and two years in hospitality management, with strong leadership, organizational skills, and a professional image.

Qualifications

• Three years of related work experience in hotels.
• At least two years in a hospitality management position.
• Strong organizational skills and attention to detail.
• Ability to handle pressure with poise and finesse.
• Strong leadership and a professional image.
• Strong customer service skills to include problem-solving and complaint resolution.
• Ability to work in a fast-paced setting.

Responsibilities

• Lead front office operations with a focus on exceptional guest service, team development, and operational efficiency to drive loyalty and revenue.
• Provide exceptional guest service while setting high service standards for the Front Desk team to follow.
• Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction.
• Supervise team, including hiring, training, scheduling, and performance management.
• Cultivate a supportive, inclusive, and engaging work environment where team members can thrive.
• Ensure the safety of guests and team members by upholding all safety procedures and standards.
• Support service quality by addressing guest concerns and initiating prompt, effective solutions.
• Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices.
• Assist with accounting functions including billing, reporting, and financial reconciliation.
• Monitor and support procedures related to inventory, key control, and monetary handling.

Job description

North Central Group seeks a Hotel Assistant General Manager to oversee front office operations and guest service for its Arizona properties. The role focuses on driving loyalty, revenue, and team development in a fast-paced environment.

Ideal candidates bring at least three years in hotels and two years in hospitality management, with strong leadership, organizational skills, and a professional image.