Hotel Operations Lead (Asst. GM) - DailyPay & Bonus

LBA Hospitality; Biloxi (MS); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Quarterly bonus

Insurance

PTO & holidays

401k with employer match

DailyPay

Hotel discounts

Job summary

LBA Hospitality is seeking an Assistant General Manager to support the General Manager in overseeing daily Front Office, Housekeeping, and Maintenance operations. This leadership role provides direction to hotel associates, drives operational performance, and ensures exceptional guest service.

The AGM assumes General Manager responsibilities when the GM is absent, with a strong focus on staff development, budgeting, and cross-department coordination.

Qualifications

• 3+ years hotel industry experience.
• 2+ years supervising at least eight associates.
• High school diploma or equivalent.
• Experience with property management systems and basic accounting practices.
• Hilton or Marriott experience preferred.
• Strong leadership and communication skills.

Responsibilities

• Lead, train, coach, and develop hotel associates.
• Assist with interviewing, hiring, performance feedback, and associate development.
• Oversee Front Office, Housekeeping, and Maintenance operations.
• Manage schedules, payroll, inventory, purchasing, and other administrative functions.
• Monitor labor, expenses, and operations within established budgets.
• Ensure compliance with company policies, brand standards, safety, and security procedures.
• Resolve guest concerns professionally and ensure high-quality service.
• Maintain effective communication among departments and corporate support teams.
• Complete required operational documentation and reports.
• Perform other duties as assigned.

Skills

Leadership

Communication

Organization

Problem solving

Supervision

Education

High school diploma or equivalent

Tools

Property management systems

Basic accounting

Job description

LBA Hospitality is seeking an Assistant General Manager to support the General Manager in overseeing daily Front Office, Housekeeping, and Maintenance operations. This leadership role provides direction to hotel associates, drives operational performance, and ensures exceptional guest service.

The AGM assumes General Manager responsibilities when the GM is absent, with a strong focus on staff development, budgeting, and cross-department coordination.