Hotel Operations Manager - Guest Experience & Team Leadership

MHG Hotels LLC; West Palm Beach (FL); Sur place; USD 54 000 - 63 000; Plein temps

Avantages offerts par ce poste

Employee Referral Program $

Bonus Program $

Merit Increase $

Paid Vacation

Flex Days

401k with Employer Contribution

Medical, Dental, Vision

Life Insurance

Long-term/Short-term Disability

Accident Insurance

Critical Insurance

Résumé du poste

MHG Hotels LLC is seeking an Operations Manager to support the General Manager in daily hotel operations, staff leadership, and delivering exceptional guest experiences across all departments. You will help manage budgets, drive revenue, enforce SOPs, handle guest concerns, and lead the team to service excellence.

Join a high-performing hotel team where your operational expertise and guest-centric approach will help elevate every stay.

Qualifications

• Experience in hotel operations management.
• Strong leadership and guest-service focus.
• Experience with budget, P&L and revenue management.

Responsabilités

• Assist the General Manager in all aspects of hotel operations, day-to-day staff management, and guests.
• Ensure compliance with SOPs, policies, procedures, and service standards.
• Handle guest complaints and oversee service recovery processes.
• Assist in managing budget and ensure revenue and guest satisfaction goals are met.
• Develop short- and long-term strategic goals for performance improvement.
• Understand the P&L statement and monitor financial performance.
• Meet report deadlines daily, weekly, and month-end.
• Collaborate with department managers to maximize room yield and hotel revenue.
• Oversee all departments and coordinate with department heads daily.
• Maintain communication across departments and with the General Manager.
• Ensure occupational health, fire, and life safety compliance.
• Strive to improve service performance and maintain a courteous demeanor.
• Lead by example and foster trust, respect, and teamwork.

Connaissances

Hotel operations

Team leadership

Budget awareness

Guest service

Formation

Hospitality degree preferred

Description du poste

MHG Hotels LLC is seeking an Operations Manager to support the General Manager in daily hotel operations, staff leadership, and delivering exceptional guest experiences across all departments. You will help manage budgets, drive revenue, enforce SOPs, handle guest concerns, and lead the team to service excellence.

Join a high-performing hotel team where your operational expertise and guest-centric approach will help elevate every stay.