Hotel Operations Leader & Guest Experience Champion

Hotel Equities; Austin (TX); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Team-driven culture

Medical, Dental & Vision Insurance

Paid Vacation, Sick Time & Holidays

401(k) Retirement Plan

Employee Assistance Program

Career Growth Opportunities & LEAD

Reduced Hotel Rates Throughout Our</p>

Employee Referral Program

Life Insurance

Flexible Spending Account (FSA)

Paid Parental Leave

Exclusive Third-Party Discounts

Job summary

Hotel Equities is seeking an Assistant General Manager to lead hotel operations, drive exceptional guest experiences, and guide the team toward achieving business goals.

The role supports operations leadership, implements brand standards, and enhances guest and associate experiences. Requires strong leadership, communication, and decision-making skills with flexibility for varied hours.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred for director-level roles.
• Experience in hotel or hospitality appropriate to the position.
• Previous supervisory or leadership experience preferred for management roles.
• Strong communication, organizational, and problem-solving skills.
• Ability to analyze information and make sound operational decisions.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Provide leadership and direction for assigned hotel operations and associates.
• Set clear expectations and monitor performance, productivity, and service standards.
• Coach, train, develop, and recognize associates to support engagement and retention.
• Monitor operational and financial performance and take appropriate action to achieve goals.
• Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
• Respond effectively to guest concerns and support a consistent service-recovery culture.
• Manage schedules, staffing, supplies, and departmental resources as appropriate.
• Review reports, trends, and key performance information to support sound decisions.
• Communicate effectively with hotel leadership and other departments.
• Support recruitment, onboarding, performance management, and succession planning as appropriate.
• Perform other duties as assigned.

Skills

Leadership

Communication

Supervisory experience

Problem-solving

Operational oversight

Education

High school diploma

Bachelor's degree preferred

Tools

PMS

Hotel reporting platforms

Microsoft Office

Department systems

Job description

Hotel Equities is seeking an Assistant General Manager to lead hotel operations, drive exceptional guest experiences, and guide the team toward achieving business goals.

The role supports operations leadership, implements brand standards, and enhances guest and associate experiences. Requires strong leadership, communication, and decision-making skills with flexibility for varied hours.