Hospitality Operations Lead: Guest Experience & Growth

Hireology; Indianapolis, Northern (IN, KY); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

Employee Referral Program

Bonus Program

Merit Increase

Paid Vacation

Flex Days

401k with Employer Contribution

Medical, Dental, Vision

Life Insurance

Disability Insurance

Accident Insurance

Critical Insurance

Job summary

MHG Hotels LLC is seeking a Bench Operations Manager to lead hotel operations, support the General Manager, and drive guest satisfaction. You will manage day-to-day staff, ensure SOP compliance, and partner across departments to maximize service quality and revenue.

Candidate should have hotel management experience and a hospitality mindset, with a focus on safety, budget awareness, and service recovery. This on-site role offers comprehensive benefits and competitive pay.

Qualifications

• Hotel management experience required.
• Hospitality degree preferred.

Responsibilities

• Assist the General Manager in all aspects of hotel operations, day-to-day staff management, and guests.
• Ensure compliance with SOPs, policies, procedures, and service standards.
• Handle guest complaints and oversee service recovery process.
• Assist in managing budget and ensure revenue and guest satisfaction goals are met.
• Develop short and long-term strategic goals for performance improvement.
• Understand the P&L statement.
• Meet all report deadlines daily, weekly, and at month end.
• Work with department managers and general manager to maximize room yield and hotel revenue.
• Oversee and manage all departments and work closely with department heads daily.

Job description

MHG Hotels LLC is seeking a Bench Operations Manager to lead hotel operations, support the General Manager, and drive guest satisfaction. You will manage day-to-day staff, ensure SOP compliance, and partner across departments to maximize service quality and revenue.

Candidate should have hotel management experience and a hospitality mindset, with a focus on safety, budget awareness, and service recovery. This on-site role offers comprehensive benefits and competitive pay.