Hotel Operations Leader | Guest Experience & Growth

LTD Hospitality Group LLC; Norfolk (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Job summary

LTD Hospitality Group is seeking an Assistant General Manager to support the General Manager in all hotel operations. The role emphasizes guest & associate satisfaction, financial performance and revenue generation.

The candidate will create a motivating environment, handle guest issues professionally and oversee staffing, budgeting, payroll and training to exceed guest expectations. 24/7 hotel operations require flexibility.

Qualifications

• Associate or Bachelor’s degree in Hotel & Restaurant Management, Business Administration, Finance or related major; or equivalent work experience.
• Minimum of 2 years supervisory experience in a hotel.
• Strong communication and interpersonal skills; able to train and lead teams.
• Ability to work nights, weekends, holidays; on-call as needed.
• Proficient with Microsoft Office and brand systems.

Responsibilities

• Create and nurture a hotel environment focused on motivation, teamwork and guest service.
• Resolve guest problems or complaints professionally.
• Interview, screen and hire applicants; process new hire paperwork.
• Develop cross-training opportunities for associates.
• Assist in developing hotel budgets and capital expenditure plans.
• Ensure department policies and brand standards are followed.
• Assist with scheduling to meet guest hours and occupancy goals.
• Input weekly payroll and meet payroll deadlines.
• Provide staff training and development.
• Other duties as assigned.

Skills

Interpersonal skills

Communication

Leadership

Flexible schedule

Computer literacy

Education

Hotel/Restaurant mgmt degree

Tools

Microsoft Office

Brand hotel software

Job description

LTD Hospitality Group is seeking an Assistant General Manager to support the General Manager in all hotel operations. The role emphasizes guest & associate satisfaction, financial performance and revenue generation.

The candidate will create a motivating environment, handle guest issues professionally and oversee staffing, budgeting, payroll and training to exceed guest expectations. 24/7 hotel operations require flexibility.