Hotel Operations & Guest Experience Leader

Spring Hill Suites; Sugar Land (TX); On-site; USD 54,000 - 63,000; Full time

Benefits offered by this job

Employee Referral Program

Bonus Program

Merit Increase

Paid Vacation

Flex Days

401k with Employer Contribution

Medical, Dental, Vision

Life Insurance

Long-term/Short-term Disability

Accident Insurance

Critical Insurance

Job summary

MHG Hotels LLC is seeking an Assistant General Manager in the United States to help lead hotel operations and guest experiences. You will support the General Manager, manage staff, and ensure service standards are met.

A strong focus on profitability and guest satisfaction is essential. The role requires hotel management experience, a hospitality degree is preferred, and flexibility to work days, nights, weekends, and holidays.

Qualifications

• Hotel management experience is required.
• Hospitality degree is preferred.
• Must be available on days, nights, weekends and holidays.

Responsibilities

• Assist the General Manager in all aspects of hotel operations, day-to-day staff management, and guests.
• Ensure compliance with SOPs, policies, procedures, and service standards.
• Handling guest complaints and overseeing service recovery process.
• Assist in managing budget and ensure revenue and guest satisfaction goals are met.
• Be part of developing short- and long-term strategic goals for performance improvement.
• Meet all report deadlines daily, weekly, and at month end.
• Work closely with department managers to maximize room yield and hotel revenue.
• Oversee and manage all departments and maintain effective cross-department communication.

Skills

Leadership

Customer service

Communication

Problem solving

Education

Hospitality degree

Job description

MHG Hotels LLC is seeking an Assistant General Manager in the United States to help lead hotel operations and guest experiences. You will support the General Manager, manage staff, and ensure service standards are met.

A strong focus on profitability and guest satisfaction is essential. The role requires hotel management experience, a hospitality degree is preferred, and flexibility to work days, nights, weekends, and holidays.