Hotel Operations Manager - Guest Experience & Team Growth

Hireology; McKinney (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Raines Co. in Texas is seeking an Assistant General Manager to help the General Manager ensure smooth day-to-day hotel operations and staff coordination.

You will participate in setting departmental strategies and maintaining high service standards. The role requires experience in front office management, strong communication, proficiency with Microsoft 365 and hotel PMS/POS systems, and a commitment to equal opportunity employment.

Qualifications

• Prior Assistant General Manager, Front Office Manager, or Operations Manager experience.
• Proficient in Microsoft 365 or similar computer applications.
• Experience with brand's PMS and Point of Sales systems.
• Minimum High school diploma, GED or equivalent.
• Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major preferred

Responsibilities

• Oversee day-to-day operations and staff; assist General Manager with departmental goals.
• Communicate and enforce policies and procedures.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies.
• Ensure staff is properly trained and have the tools and equipment needed.
• Supervise staff in multiple departments as needed.
• Provide hands-on support for front office operations.
• Ensure accounts receivables are updated and invoices are sent and reconciled weekly.

Skills

People management

Operations oversight

Communication

Education

High school diploma or GED

Bachelor's degree in Business Administration/Hotel & Restaurant Management

Tools

Microsoft 365

PMS systems

POS systems

Job description

Raines Co. in Texas is seeking an Assistant General Manager to help the General Manager ensure smooth day-to-day hotel operations and staff coordination.

You will participate in setting departmental strategies and maintaining high service standards. The role requires experience in front office management, strong communication, proficiency with Microsoft 365 and hotel PMS/POS systems, and a commitment to equal opportunity employment.