Hotel Operations Lead — Guest Experience & Team Growth

Raines Company; Columbus (MS); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

Generous PTO program

Career advancement opportunities

Job summary

Raines Co. is seeking an Assistant General Manager to help ensure smooth day-to-day hotel operations and guest satisfaction.

You will oversee staff across departments, implement strategies with the GM, enforce policies, and drive revenue while maintaining security and service standards. The role requires prior management experience in hospitality, proficiency with Microsoft 365, and familiarity with PMS/POS systems.

Qualifications

• Prior Assistant General Manager, Front Office Manager, or Operations Manager experience.
• Proficient in Microsoft 365 or similar computer applications.
• Experience with brand's PMS and POS systems.
• Minimum High school diploma, GED or equivalent.
• Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major preferred.

Responsibilities

• Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals.
• Communicate and enforce policies and procedures.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources‑related actions in accordance with Company rules and policies. Alert General Manager of potential issues
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
• Supervise staff in multiple departments as needed
• Provide hands‑on support for front office operations
• Ensure accounts receivables are updated and invoices are sent and reconciled weekly; follow‑up with customer payments to ensure proper credit to accounts and escalate customer non-payment issues immediately
• Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved
• Ensure a safe and secure environment for guests, employees, and hotel assets
• Respond to guest inquiries to include complaints
• Report incidents to the appropriate people to include HR, Insurance, RDO, etc
• Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations
• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty

Skills

Communication

Education

High school diploma / GED

Bachelor's degree (preferred) in Business Administration, Hotel and Restaurant Management, or related

Tools

Microsoft 365

PMS systems

POS systems

Job description

Raines Co. is seeking an Assistant General Manager to help ensure smooth day-to-day hotel operations and guest satisfaction.

You will oversee staff across departments, implement strategies with the GM, enforce policies, and drive revenue while maintaining security and service standards. The role requires prior management experience in hospitality, proficiency with Microsoft 365, and familiarity with PMS/POS systems.