Hotel Operations Leader — Guest Service & Growth

Drury Hotels Company, LLC; Hayti (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Mentorship

Cross-training

Management training

401(k)

Quarterly bonuses

Semi-annual bonus

Job summary

Drury Hotels is seeking a supervisory leader to provide exceptional guest service across all hotel departments. You will train and coach team members, drive key metrics for quality, service, and profitability, and model QA best practices daily to ensure high standards.

The role emphasizes growth within a supportive, family-owned hotel system. The position values passion for hospitality and prior supervisory success, with a development-focused culture and opportunities across 150 hotels

Qualifications

• Bachelor's degree in hospitality, business, or related field preferred.
• Minimum of one-year supervisory experience with demonstrated leadership success.
• Hotel experience preferred.

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service.
• Train, develop, and coach team members to achieve success in their roles.
• Deliver on key business metrics of quality, service, profitability, and team.
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures.

Education

Bachelor's degree in hospitality, business, or related field

Job description

Drury Hotels is seeking a supervisory leader to provide exceptional guest service across all hotel departments. You will train and coach team members, drive key metrics for quality, service, and profitability, and model QA best practices daily to ensure high standards.

The role emphasizes growth within a supportive, family-owned hotel system. The position values passion for hospitality and prior supervisory success, with a development-focused culture and opportunities across 150 hotels