Hotel Operations Leader - Guest Experience & Growth
druryhotels
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Benefits offered by this job
Job summary
Drury Hotels in Phoenix seeks a General Manager to lead all hotel departments, delivering exceptional guest service and maintaining brand standards.
You will recruit, train, and coach teams, drive budgets and performance metrics, and foster a culture of continuous improvement through strong leadership and guest-focused decision making.
The role offers robust benefits and opportunities for career growth within a supportive, award-winning workplace.
Qualifications
- Bachelor’s degree in hospitality, business, or related field preferred.
- Minimum of three-year supervisory experience with demonstrated leadership success. Hotel experience preferred.
- Passion to serve others and exceed our guests’ expectations.
- Ability to recruit, train, develop, and coach team members
Responsibilities
- Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service.
- Recruit, train, develop, and coach team members to excel in their career growth.
- Deliver on key business metrics of quality, service, profitability, and team.
- Assist in developing an annual operating budget and ensure the hotel meets and or exceeds expectations.
- Role model quality assurance best practices each day with the team and consistently meet or exceed all measures.
- Apply strong critical thinking skills to adeptly navigate challenging situations, proactively address issues, and demonstrate commitment to continuous improvement
Skills
Education
Job description
Drury Hotels in Phoenix seeks a General Manager to lead all hotel departments, delivering exceptional guest service and maintaining brand standards.
You will recruit, train, and coach teams, drive budgets and performance metrics, and foster a culture of continuous improvement through strong leadership and guest-focused decision making.
The role offers robust benefits and opportunities for career growth within a supportive, award-winning workplace.
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