Hotel Operations Lead — Guest Experience & Team Growth

Drury Hotels Company, LLC; West Joplin (MO); On-site; USD 45,000 - 68,000; Full time

Benefits offered by this job

Quarterly bonuses

Semi-annual bonuses

Employee hotel discounts

Job summary

Drury Hotels in Missouri is seeking an Operations Leader to guide all hotel departments and deliver exceptional guest service. You will train, develop, and coach team members to achieve success in their roles and drive quality, service, profitability, and team performance.

Bachelor’s degree in hospitality or related field preferred; minimum of one-year supervisory experience; hotel experience preferred. Rise. Shine. Work Happy. Apply Now.

Qualifications

• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of one-year supervisory experience with demonstrated leadership success.
• Hotel experience preferred.

Responsibilities

• Provide expert leadership across all hotel departments and lead on guest service excellence.
• Train, develop, and coach team members to achieve success in their roles.
• Deliver on key metrics: quality, service, profitability, and team performance.

Skills

Leadership

Customer service

Training

Team development

Education

Bachelor’s degree in hospitality, business, or related field

Job description

Drury Hotels in Missouri is seeking an Operations Leader to guide all hotel departments and deliver exceptional guest service. You will train, develop, and coach team members to achieve success in their roles and drive quality, service, profitability, and team performance.

Bachelor’s degree in hospitality or related field preferred; minimum of one-year supervisory experience; hotel experience preferred. Rise. Shine. Work Happy. Apply Now.